FAQs
FREQUENTLY
ASKED
QUESTIONS
Start your path at The Pond
Where are you located?
Our practice is located at 115 West 30th Street, Suite 709,
New York, NY 10001
What types of services do you offer at The Pond?
How long is each session?
Therapy sessions are typically 45 minutes, once weekly. This may vary based on your clinical needs.
What should I do ahead of my first session?
Please log in to our client portal (Simple Practice) to complete a list of forms and provide a method of payment before your first online or in-person session.
What are the fees?
What is your intake process?
Which insurance do you accept?
What if I have insurance that you do not accept and have out of network benefits?
Individual Therapy
DBT-informed Skills Groups
Individual DBT Skills sessions
Processing Group Therapy
Art Therapy individual sessions/ Groups
Music Therapy individual sessions/ Groups
Group Therapy customized for Companies/Non-profit Organizations
Professional Development Workshops
Employee Wellness Workshops
Team Building Seminars
Other Group Therapy (e.g. Body and Health; Pilates and Mindfulness)
What if I need to cancel or reschedule my session?
Sometimes unexpected changes happen, and adjustments to one’s schedule are inevitable. Our cancellation and reschedule policy requests you provide at least 24 hours’ notice in order to avoid being charged a late cancellation fee.
What is the No Surprise Act?
The intake process occurs over 2–3 sessions. This helps us to determine suitability between a client’s needs and what we can offer as a practice. Once we have a better understanding of background and treatment goals, a therapist who best meets the clinical needs of the client will be assigned.
Our fees vary depending on clinician and availability. We do have some capacity to offer a sliding fee scale. This can be discussed with our Director of Clinical Services.
Aetna - Columbia University
Student Resources (United Healthcare) - New School
Many insurers offer Out Of Network benefits. We can provide the paperwork for you to receive reimbursements directly.